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Privacy Policy

Effective on August 1, 2016.

Your privacy is very important to us. Our Privacy Policy spells out Untangle Life’s commitment to respecting the privacy of the members and visitors to our site. We reserve the right to change this policy at any time, which we'll do through online posting or an email message sent directly to you. We are very careful with what we do with your information. This Privacy Policy describes how Untangle Life (“Untangle”) collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us.


For clarity, "you" or "Users" of the Services may be "Clients", including anyone seeking hair, beauty and other health and wellness services or "Professionals", including stylists; hair, beauty, health and wellness professionals; merchants; salons; and any employee of such merchants or salons (whether or not such employee independently registered for the Services).

 

Scope and Application

This Privacy Statement (“Statement") applies to persons anywhere in the world who use our apps or Services including anyone seeking beauty, and other health and wellness related services or beauty, wellness, and/or health Professionals; and any employee or contractors of such businesses (whether or not employee is independently registered for the Services)


Collection of Information

When you use our Services, we collect information about you in the following general categories:
• Personal Information: We collect personal data from you when you voluntarily choose to register with Untangle, when you use the Services, and when you send Untangle or Users information or communications in connection with your use of the Services. We use the personal data that we collect in order to provide and improve our Services, and as otherwise set forth in this Privacy Policy and in our Terms of Service. Examples of personal data may include, but are not limited to, first name, last name, business name and information, address, email address, telephone number, birth date, social security number, location, IP address, billing and credit card information, as well as any other non-public information that may be associated with or linked to any of the foregoing data.
• Contacts Information: If you permit the Untangle app to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.
• Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
• Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and verions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
• Call and SMS Data : Our Services facilitate communications between Users and Professionals. In connection with facilitating this service, we receive SMS data, including the date and time of the SMS message, the parties’ phone numbers, and the content of the SMS message.
• Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser, and the third-party site or service you were using before interacting with our Services.


Platform Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Untangle app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Untangle app seeks before you first use the app, and your use of the app constitutes your consent.


Information We Collect From Other Sources
We may also receive information from other sources and combine that with information we collect through our Services. For example:
• If you choose to link, create, or log in to your Untangle account with a social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.

Use of Information
We may use the information we collect about you to:
• Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Professionals, authenticate users, and send product updates and administrative messages;
• Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
• Send or facilitate communications (i) between you and a Professional or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals and invites.
• Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Untangle and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
• Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.


Sharing of Information
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:


Through Our Services
We may share your information:
• With Professionals to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), and shipping address for order fulfillment;
• With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
• With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
• With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and
• With your employer (or similar entity) and any necessary third parties engaged by us or your employer

 

Other Important Sharing
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties, and we do not authorize the collection of our members' or visitors' personally identifiable information by any third parties for the third parties' use.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.


We may also disclose your personal information:
• As required by law such as to comply with a subpoena or similar legal process
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request
• To any other third party with your prior consent to do so

 

Social Sharing Features
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
Analytics and Advertising Services Provided by Others


We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services. For more information about these technologies, please refer to our Cookie Statement.


Your Choices
Account Information

You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at hello@UntangleLife.com. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.


Access Rights
Untangle will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.


Location Information
We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services.


Contact Information
We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.


Promotional Communications
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.


Your California Privacy Rights

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Untangle does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.


Changes to the Statement
We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

 

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